Frequently Asked Questions
What are the main products of your company?
Fasteners, bolts, nuts, screws, washers etc.
How long is your delivery time?
FOB Ningbo or any Chinese port : 35-45 days . If there are any parts in stock , our delivery time is only 7-10 days. it is according to quantity.
Do you provide samples ? is it free or extra ?
Yes, we could offer the samples for free based on the freight is collected.
Could you pls send the catalogue and price list to me?
As we have more than thousands of products, it is really hard for us to send all product and price list to you. Pls let us know the specific products you required, we will offer the price list for your reference.
How will my order be shipped?
All orders shipping by ship or fly.
Do you sell internationally?
Yes we do. For security purposes, all international sales are done offline. All international inquiries should be directed via email to our sales dept. at firstname.lastname@example.org.
What if you are out of stock on an item?
We are committed to having adequate inventory on every item we offer. Occasionally, we may not have stock on an item. If that is the case, you will be notified of the shortage and quoted an approximate lead time for shipment. If that lead-time is not satisfactory to you, we will gladly refund your money on that item. If you choose to wait for that item, you will not be charged a separate shipping fee.
Where are your products manufactured?
We source our products both domestically and internationally to ensure that our customers receive the highest quality products at the best possible price. All suppliers to BoltNuts.net are audited to ensure that proper quality control processes are in place and are being utilized.
Can I get certifications for my parts?
Yes. We keep certifications on file for all applicable products we sell. Certifications can be requested via email at email@example.com. Please provide the product description, size and lot number in your email. There is a fee of $10 per lot number for this service.
What are the torque requirements for my fasteners?
As a policy, we do not provide torque recommendations for our fasteners. There are a variety of variables that must be considered when applying the proper fastening torque. We suggest that you consult the Original Equipment Manufacturer for guidance.
What else do I need to know?
All electroplated or coated products are furnished in accordance with commercial practices for electroplate or coating processes and are not represented or held out as meeting specific consensus, government, original equipment, or any other coating standards. All thread-gauging requirements are applicable prior to plating/coating.
You are a trader or a manufacture?
We are an industry and trade integration business, our factory located on Ningbo Jiangbei Distric, and our sales department is in City centre of Ningbo.
How can I be sure the part will fit my excavator?
Give us correct model number/machine serial number/ any numbers on the parts itself. Or measure the parts give us dimension or drawing.
How about the payment terms?
We usually accept T/T or L/C. other terms also could be negotiated.
What is your minimum order?
It depends on what you are buying. Normally, our minimum order is USD5000. one 20’ full container and LCL container (less than a container load) can be acceptable.
What about Quality Control?
We have a perfect QC system for the perfect products. A team who will detect the product quality and specification piece carefully, monitoring every production process until packing is complete, to ensure product safety into container.